(Performance Management) No-One-Home is a security system provider in western Canada. Over the years, the company has implemented many management techniques (such as flexible budgeting, just-in-time inventory management, and value chain analysis) that have increased its level of customer service and quality. Last year, the CFO of No-One-Home mentioned that he felt that the company has a good handle on management control but that it has not gone far enough in terms of improving its processes. The president asked the CFO to present some ideas for how to take this next step of improving performance.
List some ideas that No-One-Home could implement to increase its focus on performance improvement.